This Retail Client Agreement has been drafted in English. If any translation is made for convenience or any other reason and discrepancies arise between the English and translated versions, the English version shall take precedence.
This Agreement, including any referenced and updated terms and policies (collectively the "Agreement"), governs all business interactions between you ("Client") and InsiderOption LLC ("Company").
By clicking accept, accessing the Site, or using the Company's services, you confirm that you have read, understood, and agree to be legally bound by this Agreement—including the Payment Policy, Return and Refund Policy, Privacy Policy, Bonus Terms and Conditions, AML and KYC Policy, and 1-Click Transaction Agreement Terms—just as if you had signed it physically.
For your protection, we recommend you thoroughly review this Agreement and related policies available at https://insideroption.com or Insideroption.ai before accepting, opening a trading account, or conducting transactions.
If you disagree with the terms, please do not use the Site, Mobile Apps, or open an account. Continuing to use any services implies acceptance of the Agreement.
InsiderOption LLC is registered at First Floor, SVG Teachers Credit Union Uptown Building, Corner of James and Middle Street, Kingstown P.O., St. Vincent and the Grenadines.
1. Definitions and Interpretation
Unless otherwise stated, the following definitions apply:
- Account: A trading account opened by the Client with the Company.
- Agreement: This Retail Client Agreement and all referenced policies.
- Dormant Account: An account inactive for three (3) months.
- FATCA: Foreign Account Tax Compliance Act.
- Mobile Apps: Apps designed for Android and iOS devices.
- Transaction: Any activity in the Client's Account, including trading, deposits, and withdrawals.
- Services: Services provided by the Company.
- Site: The Company's website, https://insideroption.com.
- US Reportable Person: Includes U.S. citizens, tax residents, certain partnerships, corporations, estates, and trusts under U.S. jurisdiction.
Other interpretation rules:
- "Including" means "including without limitation."
- "Or" is non-exclusive.
- References to documents include amendments.
- Headings are for reference only.
- Singular and plural forms, as well as gendered pronouns, are interchangeable.
2. Introduction
Scope of Agreement:
- This Agreement governs all transactions between the Company and the Client.
- From June 30, 2020, the Site is operated by InsiderOption LLC under the laws of Saint Vincent and the Grenadines.
Restrictions:
- The Company does not serve citizens or residents of specific countries (Australia, Canada, USA, EU countries, etc.) and is not intended for residents of Japan.
- By agreeing, the Client confirms they are not a citizen or resident of any restricted country.
Commencement and Entirety:
- This Agreement becomes effective once accepted by the Client and supersedes all previous agreements.
Amendments:
- The Company may modify the Agreement at any time. Updates take immediate effect upon being posted on the Site.
- It is the Client's responsibility to review changes. Continued use of services constitutes acceptance of updates. If the Client disagrees, they should stop using the Site and services.
3. General Terms
The Client acknowledges and accepts:
- Online Trading involves high risks and is suitable for experienced clients only.
- The Company offers no investment, legal, or tax advice.
- The Client assumes full responsibility for trading decisions and possible losses.
- Trading accounts are not bank accounts and earn no interest.
- The Company is not liable for internet or network issues, hacking, or unauthorized account access.
- Information submitted may be retained for seven (7) years as per law.
- The Client must secure their login details and is responsible for any loss from unauthorized use.
- Losses will not be compensated unless due to the Company's gross negligence or fraud.
- Force majeure events (natural disasters, war, internet failures, etc.) release the Company from liability.
- Clients must ensure compliance with their local laws and refrain from using services if illegal in their jurisdiction.
- The Company may hold the Client's deposit for up to 180 days if KYC documents are not provided.
Client Representations:
The Client confirms:
- They have read and understood the Agreement fully.
- They are not coerced into entering this Agreement.
- They are at least 18 years old and legally allowed to trade.
- They are not from a prohibited country.
- All registration information is accurate, and any changes will be promptly reported.
- Trading funds are owned by them, free of liens or encumbrances.
- They are aware of the risks of Online Trading and accept full responsibility.
4. RIGHTS AND RESPONSIBILITIES OF THE PARTIES
4.1. Client's Rights:
- The Client may carry out Online Trades using the InsiderOption platform.
- The Client can request information about their Account.
- The Client may use funds in their Account freely.
- The Client can send inquiries, instructions, and orders through their Account.
- In case of disputes, the Client may submit a formal complaint via the Company's official email.
- The Client may terminate the Agreement with three (3) days' written notice; pending transactions will be completed and all funds must be withdrawn before closure.
4.2. Client's Responsibilities:
- The Client must adhere to the terms of this Agreement when using the Company's services.
- Provide all documents requested for identity verification (KYC).
- Prevent third parties from accessing or using their Account.
- Take full responsibility for all Account activities and any losses from unauthorized access.
- Be accountable for any investment choices and their outcomes.
- Keep the Company's confidential information private without written permission.
- Update the Company within seven (7) days if any registration information changes.
- Maintain only one Account; multiple Accounts can lead to termination and loss of profits.
- Refrain from creating new Accounts if the current one is suspended or blocked.
4.3. Company's Rights:
- Modify the Agreement at any time with immediate effect upon posting.
- Conduct KYC and AML/CTF checks to comply with regulations.
- Retain Client information for at least seven years.
- Hold initial deposits for 180 days if KYC documents are not provided.
- Adjust trading terms (return rates, profit rates, etc.) at its discretion.
- Limit or revoke Client's access if necessary.
- Request additional documentation if the Account remains inactive.
- Appoint third parties to provide services under strict confidentiality.
- Use third-party providers to hold Client funds or process payments.
- Charge a dormant Account fee of $50 per month.
- Reject deposits not made from a Client's own bank account.
- Refuse any Client instructions without explanation.
- Set withdrawal limits and reject withdrawals if funds are insufficient.
- Charge up to 20% commission on withdrawals if trading turnover is low.
- Suspend or terminate Client Accounts for Agreement violations or suspected illegal activities.
- Deduct applicable tax payments from Client Accounts.
- Act at its own discretion on any matter not specified in the Agreement.
4.4. Account Closure Fees:
A fee of $10 may be charged if the Account is closed due to failure to update information, violation of terms, or upon the Client's request to terminate the Agreement.
4.5. Company's Obligations:
- Act honestly, fairly, and professionally.
- Provide access to the Site and Client's Account.
- Process withdrawal requests within five (5) business days, subject to sufficient Account funds.
5. GOVERNING LAW AND DISPUTE RESOLUTION
5.1.
This Agreement is governed by the laws of Saint Vincent and the Grenadines.
5.2.
In case of disputes, the Client is encouraged to first seek a direct resolution with the Company.
5.3.
Unresolved disputes after 30 days will be handled by the non-exclusive jurisdiction of the courts of Saint Vincent and the Grenadines.
6. INDEMNIFICATION AND LIMITATION OF LIABILITY
6.1.
The Client agrees to indemnify and defend the Company and its affiliates from any claims arising from misuse of the Site, Mobile App, or Client's Account.
6.2.
Clients use the Company's services and enter transactions at their own risk. The Company is not liable for any trading losses unless resulting from its own wrongdoing.
6.3.
The Company is not responsible for network failures, internet issues, or access problems.
6.4.
The Company, its employees, and agents are not liable for losses except in cases of negligence, willful misconduct, or fraud.
6.5.
No liability is accepted for market condition changes, reliance on third parties, inaccurate site content, or regulatory changes affecting Client's use of services.
6.6.
Clients are responsible for safeguarding their login credentials. Information on the Site should not be considered advice.
6.7.
No warranties are provided regarding the Site's content, and the Company is not liable for indirect or consequential losses or unavailability of services.
6.8.
The Company bears no responsibility for loss due to withdrawn content or indirect damages such as missed profits, loss of opportunity, or damaged reputation.
7. MISCELLANEOUS
Language
7.1.
English is the official language of the Company. Any documents or communications provided in other languages are only for convenience; the English version is legally binding and will prevail in the case of any disputes.
Tax Obligations
7.2.
Earnings from online trading may be taxable depending on the Client's country of residence.
7.3.
Clients are fully responsible for determining, reporting, and paying any applicable taxes.
7.4.
Since tax laws can change, the Company reserves the right to deduct any tax-related payments from the Client's Account if necessary.
Single Agreement
7.5.
This Agreement, along with the terms for each transaction and any amendments, form a single binding contract between the Company and the Client. Both parties rely on this understanding when entering transactions.
Call Recording
7.6.
The Company may record phone calls without notifying the Client, and these recordings will serve as evidence of any orders or instructions given. The recordings will remain the Company's exclusive property.
Company Records
7.7.
The Company's records will be considered proof of the Client's dealings with the Company. The Client agrees not to dispute the validity of these records, even if they are not originals or not in writing. However, the Company may, at its discretion, allow the Client to access these records upon request.
Rights and Remedies
7.8.
The rights and remedies outlined in this Agreement are in addition to those provided by law. The Company has no obligation to exercise any rights for the Client's benefit, and any delay or failure to do so does not mean those rights are waived.
Set-off
7.9.
The Company may offset any amounts owed by the Client against amounts it owes to the Client without prior notice, even if the amounts are contingent or not yet determined.
Severability
7.10.
If any part of this Agreement is found to be illegal or unenforceable, it will not affect the validity of the rest. Any invalid provision will apply only within the relevant jurisdiction and not elsewhere.
Prohibited Trading
7.11.
Current or former employees, associates, and affiliates of the Company cannot open accounts or trade without prior written approval.
7.12.
If any such person trades without permission, the Company will view their activity as abusive, close their positions immediately, and write off any balance except for the original deposit.
One-Click Trading Disclaimer
7.13.
Clients can choose between two modes for submitting orders:
- Default Mode: A two-step process where orders are only submitted after confirmation.
- One-Click Trading: A one-step process where orders are submitted immediately upon a single click.
7.14.
In One-Click Trading mode, once the Client clicks to place an order, it cannot be changed or canceled.
7.15.
The Client can turn One-Click Trading on or off in the terminal settings.
7.16.
By enabling One-Click Trading, the Client accepts all risks associated with this method, including mistakes or errors.
7.17.
The Client agrees to fully indemnify the Company for any losses arising from errors made while using One-Click Trading.
8. TERM AND TERMINATION
Term
8.1.
This Agreement takes effect once accepted by the Client.
8.2.
It remains active indefinitely until either the Client or the Company decides to end it.
Termination by Client
8.3.
The Client may terminate the Agreement by giving three (3) days' written notice. During this period, pending transactions will be settled.
8.4.
All funds must be withdrawn or transferred before the account can be fully closed.
Termination by Company
8.5.
The Company may immediately terminate the Agreement without prior notice if:
- The Client breaches any terms.
- The Client behaves abusively.
- The Client fails to provide verifiable documents.
- The Client's actions could cause legal risk.
- The Client engages in illegal activities.
- The Client uses the Company's services illegally.
- The Client uses multiple accounts to manipulate trading positions.
- The Client reopens an account after being blocked.
- The Company is required to act by law or court order.
- Or for any other reason at the Company's sole discretion.
Post-Termination
8.6.
Upon termination, any outstanding fees or expenses must be paid immediately. If not settled, the Company will deduct the amount from the Client's Account.
Annex 1 to the Terms & Conditions
Technical Terms and Conditions
1. Handling Client Requests and Orders for Transaction Execution
1.1.
The process for handling Client requests and orders is as follows: after a Client submits a request or order, the Site platform checks its validity and forwards it to the server. Upon receiving it, the server revalidates the request or order, processes it, and sends the results back to the Site platform. If the connection is stable, the Site platform receives the outcome, completing the process.
1.2.
Processing times vary based on the communication quality between the Site platform and the server and current market conditions. Under normal market conditions, processing typically takes 1–4 seconds, but it can be longer under unusual circumstances.
1.3.
The server may reject a Client's request or order if:
- It is sent before the first market quote appears;
- The Client's account lacks sufficient funds;
- It is sent before trading sessions open;
- Market conditions are abnormal;
- Technical errors occur or fund management limits (e.g., minimum/maximum rates) are exceeded.
1.4.
Clients must use only one browser tab when working with the Site platform; using multiple tabs may lead to transaction discrepancies or cancellations.
1.5.
The Client agrees that the account balance and transaction data shown on the Site platform are final and cannot be disputed or altered. No compensation will be provided for expected profits from transactions not recorded on the Site platform.
2. Quotes
2.1.
The Client agrees that the server is the sole reliable source for quote information. The quotes shown on the Site platform may not always reflect the actual market due to connection instability.
2.2.
Site platform charts are indicative and not guaranteed to match execution prices.
2.3.
Displayed prices are calculated as (Bid + Ask)/2.
2.4.
Non-Market Quotes:
- A non-market quote is a displayed price without a corresponding market price at that moment.
- If a transaction occurs at a non-market quote, the Company will adjust financial transactions accordingly, based on the true market price at the time.
- If a position opens based on a non-market quote, the Company may cancel its financial result.
3. Processing Client Orders to Open Positions
3.1.
A position will open if the Client's available funds are sufficient.
3.2.
A position will not open if funds are insufficient.
3.3.
A Client's order is considered processed once it is logged in the server file, with each position assigned a unique number.
3.4.
Closing a trading position occurs at the prevailing market price.
3.5.
The Company may impose limits on trade volume or the number of trades within a 24-hour period based on market conditions. If limits are exceeded, the Company may reject or cancel orders without liability.
4. OTC (Over-the-Counter) Assets
4.1.
OTC assets are those traded outside regulated exchanges.
4.2.
Their prices are set by the Company based on various market sources.
4.3.
The Client acknowledges the risks of OTC trading and confirms that any transactions are based on their own judgment or advice from independent advisors.
4.4.
The Company's platform and server are the only reliable sources for OTC asset quotes.
5. Stock Trading
5.1.
"Stock Trading" refers to non-leveraged CFD (Contract for Difference) trading.
5.2.
Stocks offered are not transferable securities and are not stored in a depository.
5.3.
The Client understands the risks of Stock Trading.
5.4.
Stock prices are based on independent data sources, but the Company does not guarantee best market prices.
5.5.
Market and stop orders may be executed at prices significantly different from the displayed quotes.
5.6.
Underlying stock prices can change rapidly, but the Company strives for best execution.
5.7.
Stock Trading orders are executed outside regulated markets.
5.8.
Transactions are not cleared through a central counterparty.
5.9.
Stock Trading attracts commissions based on trade value and may incur additional fees; Clients are informed of applicable costs.
5.10.
If commission fees exceed a trade's market value, active positions may be closed automatically.
5.11.
Clients are not entitled to physical delivery of stocks.
5.12.
Stocks traded do not provide voting rights or conversion options.
5.13–5.16.
The Company may impose limits, delay confirmations, reject, or close Client stock trading orders at its discretion.
5.17.
The Company does not provide investment advice or recommendations; Clients are responsible for their own investment decisions.
5.18.
Clients should seek independent legal or tax advice as necessary.
5.19.
Orders placed by Clients using their credentials are binding, and the Company is not responsible for verifying them.
5.20.
The Company will act strictly according to Client instructions and will not validate the accuracy of orders.
6. Fraud
6.1.
If fraudulent activities are detected, such as:
- Using someone else's credit card;
- Manipulating results via software or system errors;
- Opening conflicting positions using different accounts;
6.2.
Any form of cheating, including reverse engineering, exploiting bugs, hacking, database breaches, or use of bots, is strictly forbidden. Discovery of such actions will lead to account termination, payment cancellation, and seizure of funds without prior notice.