1.1.
The Company is responsible for maintaining an accurate record of the Client's Account balance at all times.
1.2.
The Company's responsibility begins when the first deposit is recorded, adjusts based on the Client's trading activities, and ends once the Client's full withdrawal request has been processed.
1.3.
Clients may request to withdraw any available funds in their Account at the time of their enquiry.
1.4.
Only the deposit and withdrawal methods listed on the Site are considered official. Clients assume all risks associated with using these payment methods, as the providers are not partners of the Company. The Company is not liable for any delays or failures caused by these providers. If issues arise, the Client must contact the payment provider directly and also inform the Company.
1.5.
The Company is not responsible for the actions or omissions of any third-party service providers used by the Client for deposits or withdrawals. The Company's responsibility for the Client's funds begins once the funds reach the Company's bank account or other authorized accounts listed on the Site. Responsibility ends once the funds are sent out from these accounts. If any fraud is detected, the Company may cancel the transaction and suspend the Client's account.
1.6.
If technical errors occur during a transaction, the Company reserves the right to cancel the transaction and suspend all the Client's activities on the Site.
2. Client Registration
2.1.
Client registration involves two steps: creating an account on the Site and verifying the Client's identity. To register, the Client must provide accurate personal and contact information and agree to the Company's Contract, its appendices, and related policies.
2.2.
Identity verification ensures the accuracy of the Client's details. Clients must provide a clear scan or photo of a government-issued ID (passport, ID card) showing their photo and personal information. Additional documents, such as utility bills, bank contracts, or scans of bank cards, may be requested if further verification is needed.
2.3.
Identity verification must be completed within ten (10) business days of the Company's request, though it may be extended up to thirty (30) business days in certain cases.
3. Deposit Process
3.1.
To make a deposit, the Client must submit a request through their "personal cabinet" on the Site, selecting a payment method from the listed options and providing all necessary information to proceed with payment.
3.2.
Processing times vary depending on the payment method. Electronic payments may take from seconds to several days, while bank wire transfers may take up to forty-five (45) business days.
4. Taxes
4.1.
The Company is not responsible for reporting Client tax obligations and will only share Client information with third parties if legally required by government authorities.
5. Miscellaneous
5.1.
By agreeing to the Contract and related policies, the Client confirms they are legally authorized to use banking or payment services and have reached the legal age required by relevant jurisdictions.
5.2.
The Client accepts full legal responsibility for ensuring that using the Company's Services does not violate any applicable laws in their jurisdiction. The Company is not liable for any unlawful use.
5.3.
Payments made for Services on the Site are final and cannot be revoked. If the Client no longer wishes to use the Services, they can manage their preferences through their account profile on the Site.
5.4.
The Company is not liable for any failures in payment processing caused by third-party systems used by the Client or by any issues with payment authorizations. The Company is not responsible for the quality, pricing, or conditions of the Services ordered through the Site.
5.5.
The Client is solely responsible for all payments made, including any additional fees. The Company only facilitates the payment amount stated on the Site and does not control pricing or total costs. The Client acknowledges that any foreign exchange fees from their bank or payment provider are their own responsibility and that the Company is not liable for reimbursing such fees.
5.6.
If the Client disagrees with any terms or conditions, they must cancel the payment and, if necessary, contact the Site's support team.